Refund policy
At Brotherhood Blades, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the item(s) within 14 days of receiving your order for a refund or exchange, subject to the following conditions:
**Conditions for Returns:**
1. **Unused and in Original Condition:** Returned items must be unused, undamaged, and in their original packaging. Any items that show signs of use, damage, or alteration may not be accepted for return.
2. **Proof of Purchase:** To initiate a return, you must provide proof of purchase, such as your order number or receipt.
3. **Return Authorization:** Before returning any item, you must contact our customer service team at info@brotherhoodblades.com or the 'Contact Us' page of this website to obtain further instruction.
**Return Process:**
1. **Contact Customer Service:** To initiate a return, please contact our customer service team at info@brotherhoodblades.com
2. **Packaging:** Please carefully package the item(s) in their original packaging, along with any accessories or documentation included with the product.
3. **Shipping:** A representative of Brotherhood Blades will provide you a printable return label via email after the return has been approved.
4. **Restocking Fee:** A restocking fee equal to 20% of the original purchase price may be deducted from your refund for returned items. This fee helps cover the costs associated with processing and restocking returned merchandise.
5. **Inspection and Processing:** Once we receive your returned item(s), they will be inspected to ensure they meet the conditions for return. If the return is approved, we will process your refund or exchange within 2 to 10 days.
**Non-Returnable Items:**
Certain items are not eligible for return, including:
- Customized or personalized items
- Items purchased on clearance or final sale
- Items that have been used, damaged, or altered by the customer
**Exchanges:**
If you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange for an exchange. Exchanges are subject to product availability.